At Golden Extiles, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your sweater or clothing item, we offer a straightforward refund and exchange process. Please review the details of our policy below to understand how to request a refund or exchange.
Eligibility for Refunds
- Time-frame: Refund requests must be made within 7 days of purchase.
- Condition: Items must be unworn, unwashed, and in their original condition with tags still attached.
- Packaging: The product must be returned in the original packaging or equivalent.
Non-Refundable Items
- Custom-made or personalised sweaters: These are not eligible for refunds unless defective.
- Final sale items: Any items marked as “final sale” or “clearance” are not eligible for a refund.
Refund Process
- Initiating a Refund: To start a refund, customers must contact customer service through email or phone with their order number and reason for return.
- Shipping Costs:
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- If the return is due to a defective or incorrect product, the company will cover return shipping costs.
- If the return is due to customer preference (e.g., size or color), the customer is responsible for return shipping.
- Processing Time: Once the returned item is received and inspected, the refund will be processed within 7-10 business days. Refunds are credited to the original payment method.
Exchanges
- If a customer prefers an exchange over a refund, exchanges for a different size or color are allowed, subject to product availability.
Damaged or Defective Items
- In the case of defective or damaged sweaters, customers should contact the company immediately with photos of the damage for assessment. These cases will be eligible for a full refund or exchange.
Refund Exceptions
- Items with excessive wear, alterations, or missing tags will not be eligible for a refund or exchange.
If you have any questions or need further assistance, feel free to contact our customer support team. We’re here to help!
